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Free shipping on orders over RM150New arrivals dropped every weekEasy 14-day returns
Our customer care team is here Monday to Friday, 9 AM – 5 PM GMT+8. Most messages get a reply within 24 hours — and orders are our top priority.
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A quick read here saves a few hours back-and-forth. Browse by category, or send us a message if you can't find what you need.
Registration for an account is required in order to make a purchase at POPLOOK.COM. Click Sign up / Login and fill in your particulars. You'll also have the option to sign up for our mailing list — newsletter subscribers get sale notifications, new arrival updates and special discount coupons.
If you're not already a member, create an account by clicking 'Sign up' on the top right. Add items to your bag using 'Add to Shopping Bag' on any product page. Proceed to 'My Shopping Bag' → click 'Next' to confirm shipping details and select shipping method. Confirm your delivery address carefully before continuing — it cannot be amended once the order is confirmed. Select payment method and complete payment. You'll receive an order confirmation email with your order number.
POPLOOK.COM accepts Credit/Debit Cards (Visa, Mastercard, American Express), iPay88 online banking (FPX), PayPal, and store credit codes.
Unfortunately, we're unable to amend orders once they've been confirmed and paid for. Please double-check all details before completing your purchase.
Orders cannot be cancelled once payment has been made. If you change your mind, you may return the item(s) under our return policy.
Please check your spam / junk folder. If you still can't find it, email service@poplook.com with your registered email address and we'll resend the confirmation.
On the 'My Shopping Bag' page, you'll see the 'Code' column. Type the code in and click 'Apply'. The total amount will automatically be deducted and you can proceed with payment.