At Poplook, we are committed to safeguarding your personal data and ensuring your privacy rights are respected in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This PDPA Compliance Statement outlines how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Data
We collect personal data from you when you:
- Register for an account or subscribe to our newsletter
- Place an order or make a purchase on our website
- Participate in promotional campaigns or surveys
- Contact our customer service team
- Engage with us through our social media channels
The data collected may include:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely via third-party providers)
- Purchase history and browsing behavior
2. Purpose of Data Collection
Your personal data is collected and processed for the following purposes:
- To fulfil your orders and manage your account
- To deliver a personalized shopping experience
- To send promotional emails, updates, or offers (with your consent)
- To conduct customer surveys and feedback
- To comply with legal and regulatory obligations
3. Disclosure of Personal Data
Your personal data may be shared with trusted third parties only where necessary, including:
- Logistics partners for order delivery
- Payment gateway providers for secure transaction processing
- Marketing platforms for customer engagement (e.g., newsletters)
- Regulatory or law enforcement authorities, when required by law
All third-party partners are contractually obligated to keep your data confidential and use it solely for the purposes we specify.
4. Data Security and Retention
We implement strict technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. Personal data is retained for as long as necessary to fulfill the purpose it was collected for, or to comply with legal requirements.
5. Your Rights
Under the PDPA, you have the right to:
- Access your personal data
- Correct any inaccuracies
- Withdraw consent for marketing or data processing
- Request deletion of your personal data (where legally permissible)
To exercise these rights, please contact our Data Protection Officer (DPO) at:
dpo@poplook.com
6. Consent and Updates
By continuing to use our website and services, you consent to the processing of your personal data as described above. We may update this PDPA Compliance Statement from time to time, and all changes will be posted on our website.
Contact Us
If you have any questions or concerns about your personal data, please reach out to:
Poplook Data Protection Officer
dpo@poplook.com